Terms and Conditions
ORGANIZER (THE OFFICE)
We are the company “SERETIS TRAVEL IKE” with the distinctive title of “Seretis Travel” (61 Panepistimiou, Athens, EOT Special Operating Mark No.: 0206E60000545600 /
No. GEMI 069766603000), hereinafter “the Office / Greece Tours”, which we organize travel / either alone or in joint venture with other travel agencies, and we sell tours ourselves or through another travel agency (seller).
These are the conditions for booking the tours through Greece Tours. The contract between the parties is made on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by the Office. By using GreeceTours.com or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. Greece Tours may change online these Terms & Conditions at any time.
Travel program information and details may change due to frequent and extraordinary changes in conditions worldwide, especially in transport and international relations. In this case you will be notified immediately in the most convenient way, and for this reason the Office should have all your contact details (telephones, fax, email), so that it can contact you at any time.
REGISTRATION – PARTICIPATION IN ORGANIZED TRAVELS
You can subscribe to one of our trips if you are over 18 years old or if you are accompanied by an adult, as long as there are places available and with the current price and other charges.
A registration is valid if it is stated on the deposit receipt of the specific trip, with the dates of departure and return and any other distinctive details. The right to participate in the trip is secured by paying the full value and the relevant charges at least 15 days before departure. Any non-payment of the total value of the trip in the foreseen time entitles the Office to cancel the reservation and, if necessary, to demand cancellation, in accordance with the cancellation terms provided herein.
The party, who represents his family or team, has the obligation to inform all his traveling companions about the details and the terms of the trip. The participants through a third party have the same obligations as the representative who registered them during the trip, and the office Office makes available to them any relevant information, if requested.
OBLIGATIONS – RESPONSIBILITIES OF THE OFFICE
Greece Tours has the obligation to coordinate and execute in the best possible way the trips it has to the customers. The Office, having exhausted all possibilities of provision and care, is not responsible for wrong actions and omissions of third parties and their associates, and for emergencies such as cancellations, delays or changes of routes of various modes of transport (airplanes, ships, buses, trains, etc.) due to exclusion (“embargo”) of areas due to terrorist acts, strikes and other causes. Due to the possibility of short or long delays, for technical or meteorological or other reasons, customers may not schedule their visits or their participation in events, etc. on flight days or, in general, their transfer from one destination to another. Any scheduled tour, in case of delay, is transferred to the following days, and if this is not possible, the cost is refunded.
It is emphasized that the Office is not able to anticipate or control the circumstances that are out of its sphere of influence and may lead to the cancellation of the trip or damage due to non-performance or improper execution of the agreed travel services. Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, due to meals not included in the itinerary or due to insufficient hygiene conditions due to external factors, injuries due to illness, terrorist acts, hijackings, earthquakes, weather, fires, epidemics, toxic infections and any other emergency or force majeure.
In the above cases, Greece Tours is not responsible for repairing any damage caused by them. It will, however, make every effort to support and care for customers in any way, without this giving the Office a responsibility or obligation to cover the relevant emergency costs, which will have to be covered, as in cases of force majeure, by the customers themselves.
If, after the departure of the client for the trip, the Office is unable, for reasons due to force majeure, as described above, to provide a significant part of the services provided in the contract, it must make the appropriate arrangements that will allow the smooth continuation of the journey. If such arrangements are not possible, Greece Tours has the responsibility to return the customer to the place of departure or to any other point of return agreed upon.
Reasonable complaints, during the trip, must be reported immediately and on the spot to the attendant (or, in the absence of this, to our office), and to the provider of the specific service, in writing. The attendant writes in the same form his remarks on the subject. If the identified problem could not be resolved on the spot, after your return from the trip you should submit in writing to the Office any relevant complaint within 15 working days, along with any documents or other evidence you have for justification of.
There is a case, in order to be able – in terms of cost – to make an organized trip, a minimum number of participants is required, for which you will be informed by the special booklet of the program of each trip. If this number is not filled in, Greece Tours reserves the right to cancel this trip, and must inform in writing (mail or e-mail), and within the deadlines provided in the description of the organized trip, the consumers who had registered for it, and to return the money they had paid up to the time of cancellation for their participation in this program.
Facilities that are not mentioned in the descriptions of the programs of the organized trips or that are mentioned as optional, are either not offered at all by Greece Tours or are available with extra charge beyond the listed prices, until finally it is possible to implement them. These optional benefits, however, (field trips, evening events, museum admissions, etc.), are not mandatory for either party (organizer / client), and are only available if a minimum number of participants is completed and the total amount is prepaid. Greece Tours is not responsible for optional benefits which are not provided by it.
LIABILITIES – CUSTOMER RESPONSIBILITIES
It is necessary for the clients to fully comply with the travel plan and the instructions of the escorts or guides and to arrive in time at the gathering places for the various benefits of the program. The delay and inconsistency of the customer results in the loss of the flight, excursion, transportation or other service, Greece Tours is not obliged to refund for the service lost. In this case, the customer will have to reconnect with the group at his own risk and expense. Greece Tours will make every effort to assist him/her in this reconnection.
At airports and ports, you must be at least two (2) hours before your departure. If no flight attendant is provided, you must confirm your next flights with the airline on the spot and make sure from which airport and terminal your flight departs and at what time. Any loss of the means of transport of the organized trip from such a delay implies the loss of the whole trip, in case it is not possible to reconnect with the rest of the group, without the right of refund. Otherwise, the costs for their reconnection with the rest of the group are borne by the customers themselves, and the Office will make every effort to assist them organizationally in this.
Customers are responsible for the actions of the children they accompany and must constantly monitor them throughout the journey for their safety and behavior.
In case the client interrupts his trip by his own decision and leaves the group, even due to force majeure, he is not entitled to claim any compensation for any previous or further service presented in the package. In the same way, Greece Tours is not responsible for any package travel services which were not able to be provided to the customer by his own negligence or responsibility, or due to his illness.
In case the customer is prevented from participating in the organized trip in which he has reserved, he can assign his reservation to another person, who meets the conditions for participation in the specific trip, no later than 7 working days before departure, while especially for Shipping the deadline is 12 working days before departure. In case of any outstanding balance of the amount or possible additional expenses from the assignment (e.g., from the fact that the new client is a person of the opposite sex), the assignor and the transferee are jointly and severally liable to Greece Tours for their payment.
Especially in the case of regular air carriers, it should be noted that it is not possible to change the passenger’s name, but only to cancel the existing booking and to book a new seat. The Office will make every effort to find a new position, but will not bear any responsibility in case this is not possible. The resulting mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein.
HOTELS – ACCOMMODATION – SHIPS – OTHER MEANS OF TRANSPORT
All information regarding the categorization or classification of the hotels and accommodations mentioned in our organized travel plans is in accordance with the applicable legislation of the Greek State for the tourist classification of hotels and accommodation, which may differ slightly from your own country. Be aware that there is no single international ranking of hotels.
The selection of hotels and accommodation is based on their location and the services they offer, combined with the best possible price depending on their category, as stated in the description of each trip. Most hotel rooms have two beds or a double. The triple rooms might be double rooms with an extra bed. They may not very comfortable and the extra bed may be smaller than normal or a sofa.
In group tours, and package trips which have special economic prices, in general, no special rooms are usually offered. In private tours, the hotels and the rooms are defined after mutual agreements between the traveler and Greece Tours.
Rooms are delivered by hotels usually between 13:00-15:00 and are available to tenants until 10:00 on the day of departure. In case you wish to enter the room earlier or leave later, the Office will try to serve you and, if rooms are available, you will have to pay the relevant fee.
On individual trips, in case of late arrival at the hotel, after the day or time of the scheduled arrival of the customer, and as long as he has not informed the hotel and the Office, the hotel has the right to cancel the reservation and make available the room for the entire period of booking, if requested.
On ships, in general, the cabins are smaller than the hotel rooms and, apart from the levels where they are located (decks), are divided into external (with window or porthole) and internal (without window). It can also be of the “bunk” type, with beds up and down. The categorization of cabins (lux, superior, etc.) is at the discretion of the shipping companies.
We recommend that you do not leave your bags, machines, telephones and other personal items in any area of hotels, ships and other accommodation, as well as in the means of transport.
If you are required to create a personal account and provide information about yourself in order to use some of the features on the site and book tours and activities, you are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We have the right to close your account at any time for any suspicious activity.
You can contribute to the site in a number of different ways, including writing reviews and uploading photos, (“Content”). We may use your content in a number of different ways, including displaying it on the site, distributing it, using it in advertisements. We reserve the right to remove inappropriate content from the site and you are full responsible for your content if it violates any third party right, copyright, trademark, privacy or property right. If we use your content in any advertisements you are not entitled to any compensation.
Prices listed on Greece Tours site are per person unless otherwise specified. Prices are subject to change without any notice by Greece Tours. Prices do not include (unless stated) the gratuities to guide, driver, personal items, lunches, dinners and drinks. Gratuities are at your discretion and are appreciated by the servants if given.
Greece Tours accepts Visa and Master Card, and there is no extra fee for processing credit card payments. Full payment by credit card is required to make a reservation online. For tailor made and private tours please discuss your payment models with the Office but in any case, whole payment should be completed at least 21 days before departure.
Payment will be listed as Seretis Travel IKE on the credit card statement. Tours could be refundable or non-refundable upon the statements on the tour page or the agreement made between Greece Tours and the client.
The tours which mostly have special economic prices are non-refundable, and the Office is obliged to inform travelers with that feature before booking. Those tours cannot be canceled by travelers and they are not refundable.
Cancellation & Reschedule, 21 days before departure: Clients are entitled to cancel or reschedule their tour. The tours can be rescheduled without any fee up to 21 days before the departure. However, in case the tour is canceled in that period, the payment of the tour is fully refunded but 50 euro per person is withdrawn for administrative expenses made up to date.
Cancellation & Reschedule, 20 to 15 days before departure: 40% of the total value of the trip is non-refundable in case of cancellation. For rescheduling, the Office shall do its best for the client but there will most likely be some extra payments.
Cancellation & Reschedule, 14 days before departure, non-show: The tours can’t be cancelled or rescheduled at that period due to client’s negligence, personal excuses or missing responsibility. Greece Tours is not obliged to any compensation for the cancellation stemmed from the reasons of client himself.
VOUCHER / TICKET
You will receive personalized Greece Tours vouchers prepared for each sub-tour, transfer, event or service booked. You may have to be required to provide the original, authentic Greece Tours vouchers to the appropriate service providers in order to redeem your tour, ticket, or package.
PASSPORTS & VISAS AND HEALTH FORMALITIES
A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain what visas are required.
The Office recommends that you have your passport valid for the trip at least 6 months after your scheduled return date, for immediate identification and to avoid problems during your travels.
ACCIDENT OR LOSS
We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the buses, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.
Attention 1: Trips may involve extraordinary or different conditions for the body of the customers, especially the trips to areas with extreme temperature conditions (cold, heat). Customers, especially the elderly, people with health or mobility problems and pregnant women, should consult their doctor and inform the Office, as well as provide a medical certificate, which is also required by carriers and other service providers, that they can travel safely. Otherwise, they will have to take the responsibility themselves, with a responsible statement.
Attention 2: For group tours: While touring, please note that seats are on a first come first serve basis. The tour operator (we or our cooperator) may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability. We reserve the right to cancel any tours due to lack of demand and also to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every endeavor will be made to advise passengers in advance of any alterations which are deemed necessary.
In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares. Should the passenger fail to arrive or arrive late at the starting point or during the tour, then no liability whatsoever can be entertained.
Printer: Please ensure you have a working printer before proceeding, as you will need to print your ticket/voucher. Please print your online ticket and vouchers – Bring with you on the day of travel.
Drivers: Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your guide will be happy to assist and advise you.
Guides: On the various tours lecture in English, unless there is a previous arrangement to lecture in another language.
Smoking: Smoking is not permitted in closed areas or in buses but all tours make frequent stops.
Food and Drink: In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks onto the coach.
Clothing: Entrance to churches and monasteries visited in the tours is not allowed to gentlemen and ladies with no proper outfit. It is your responsibility if you are not allowed to enter any temple because of your improper outfit, although you are warned.
Children age: Children under 18 must be accompanied by an adult. Infants are free in ferries and at hotels but the infant age limit could change from ferry company to company and from hotel to hotel.
Pick up points: On arrival, unless agreed otherwise, in Athens we transfer you from airport to hotel. If you have any trouble to contact the driver, we ask that you call us on +30 210 324 1776 / +30 210 325 1295 to assist you.
Unless agreed otherwise, our private transfers are from airport to hotel / hotel to port / port to hotel and hotel to airport. You can find the contact number of drivers on your vouchers. For any trouble for pick-up please call your driver or service provider shown on your voucher. If you still have a trouble after calling the driver, you can call us through our numbers given above.
Travel Insurance: Is not included. We strongly advise you to discuss this matter with your insurance broker in your country. It will be much more convenient for you to have travel insurance company in your country to overcome any problem that you can experience during your vacation.
Third Party Products: Tickets bought through third party suppliers may carry a different set of terms of conditions for which we are not responsible. Please note that on your vouchers/tickets, cancellation details are most likely be written.
SETTLEMENT OF DISPUTES
Greece Tours and the customer undertake to resolve in good faith any dispute that may arise during the execution of the contract of the trip. HATTA can assist in this direction, if the parties so wish. If the amicable settlement of the dispute is not possible, the courts of Athens are competent.